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Refund Policy


Last updated May 7 ,2019

Thank you for your purchase. We hope you are happy with your product. However, if for any reason you are not completely satisfied with your item, please see our return policy below.

RETURNS
All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition in original packaging.
Postage costs will not be refunded.

RETURN PROCESS

Returns must be initiated through the e-mail address entered during your purchase.
To initiate a return, please e-mail us at energiabeautyyou@gmail.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, please mail your return package to the following address:

Energia Beauty LLC
Attn: Returns
RMA#
PO box #

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least five (5) business days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

REFUNDS

After receiving your return, we will inspect the condition of your item and notify you via e-mail whether the return is approved or not. Upon approval, we will issue a refund. Please allow at least five (5) business days to process the return.

EXCEPTIONS

For defective or damaged products, please contact us via e-mail at energiabeautyyou@gmail.com to request a refund or exchange.

Please Note:
Sale items are FINAL and cannot be returned.

QUESTIONS
If you have any questions in regards our return policy, please contact us at energiabeautyyou@gmail.com